The Casino Joy brand is managed by Genesis Global Limited, a company registered in Malta and licensed by the British Gambling Commission to operate legally in the UK and the Malta Gambling Authority to operate worldwide.
This is not the only casino managed by Genesis Global Limited, but the license, issued in 2016, is common to all brands.
Players’ rights are fully protected by the regulators who issued the title documents constantly monitor compliance with all the rules of Casino Joy game platform.
There are no other types of gambling on this platform except casinos.
The site is designed in a strict, concise style. Unnecessary information is missing or well hidden.
Acquaintance with the interface starts in the upper left corner of the page, where the main menu button with drop-down categories is fixed:
In the top line there is a search field, a button to switch to account management, information about the current balance and log-in/log-out options.
Under «?» icon in the upper right corner of the page there are options to change the site language, and also there are:
There are 9 language versions:
Under the ad block there is a game menu containing the following sections:
Under each of the sections there are their own submenus.
The bottom of the page contains an information menu:
In general, the site is equipped with control levers harmoniously. Everything you need is easy to find.
In Casino Joy game content there is a bit of a mess. This is due to the lack of a filter sorting games by providers. There is a separate category for simulations with fixed and progressive jackpot. The only tool for finding the right game is the search field.
Casino Joy lobby contains games from the following creators:
The list includes only «authorities» in the world of gambling, whose software has licenses for each slot.
The «Live casino» section is divided between Evolution Gaming and NetEnt Live. The section contains 92 variants of games with live dealers.
The «Jackpots» section gives fans of instant huge winnings an opportunity to try 52 slots, most of which can be considered as the leaders in this field.
The Casino Joy starter pack is identical for all brands related to Genesis Global. The first deposit within 3000 rands will be increased by 100%, and 200 free spins will be added to it in Starburst.
The second deposit will be increased by 50% up to 3000 rands. The third and fourth deposits will be increased by additional 25%. Free spins will be given during 10 days with 20 per day.
Offers for regular players are also not very creative. There are some offers for weekends, different days of the week and some other benefits for playing live casino.
We can see the same situation with the loyalty program. It is the same in all casinos operated by Genesis Global. Its base is accumulation of points, reaching levels and getting to the VIP category, giving the right to:
The program defines the described positions as Joy VIP effect.
A set of payment instruments in rands is very poor:
The minimum sum for deposit/withdrawal is 150 rands.
The Finance Department has 48 hours to approve the transaction from the moment of payout request. If there are no violations, a player will get money to electronic payment systems within an hour, to cards — up to 3 days, and by bank transfer — up to 5 days.
At one time, you can withdraw no more than 35 thousand rands.
Most of the game content and a full set of controls are available in the mobile version of Casino Joy website. Players using IOS and Android devices will not be an exception.
There are no special apps yet.
You can find options to contact the support in the upper right corner of the page under «?» icon.
It is convenient to use live chat or call the number (for players from South Africa) 0-800-999-264.
If your question is not urgent, it is recommended to write by e-mail.
It works 24/7.
Casino Joy appeared in the world of gambling only in 2018, and has not yet managed to get a lot of negativity from users. Therefore, there are no complaints from players in the network.
The last item in the list of drawbacks is a gainful thing, but the rest requires serious work.
Now we can say that it is safe to play here, but without much comfort or diversity. And in case of a big win, the limit of withdrawal will not allow you to fully feel the emotions. The same is with choosing an optimal payment system. There are very few alternatives.
The OceanCasinos team assessed Casino Joy with 4 points. For now this game platform is far from perfect and from the top of the rankings.